Frequently Asked Questions

Everything you need to know about your outdoor gear and orders.

What is the Eddie Bauer Guarantee?

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a full refund within 60 days of purchase with a valid proof of purchase.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website and visiting the Order History section.

Does Eddie Bauer offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the destination and package weight.

How do I determine the right size for my gear?

We provide detailed size charts for men, women, and kids on every product page. These charts include measurements for chest, waist, hips, and sleeve length to help you find the perfect fit.

Can I return an item purchased online to a retail store?

Yes, most items purchased on our website can be returned to any Eddie Bauer retail store. Please bring your order confirmation email or packing slip to facilitate the process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer gift cards. We also offer financing options through Klarna for eligible purchases.